Safeguarding welfare of workers in risky environments
Safeguarding the welfare of workers in risky scenarios
Assist your employees and contractors to feel safe at work with 24/7/365 lone worker safety monitoring requiring them to log in upon arrival on site, estimate the time the job will take and log out when the job is done.
Check-ins and escalation processes that ensure the security of workers in the field
Live safety monitoring
Have employees or contractors working alone, or in hazardous locations, log in, log out, extend time or advise of any changes via phone calls we answer for you.
Emergency escalations
If the worker fails to log out by the specified time, an escalation process kicks in to ensure emergency assistance is with them ASAP if they cannot be reached.
Customisable protocols
You can advise whether attempts to contact the worker should be made initially if they fail to log out or whether an alarm should immediately be raised with their supervisor or externally.
You can advise whether attempts to contact the worker should be made if they fail to log out or whether an alarm should immediately be raised.
Integration with rosters
We can accommodate primary and secondary escalation contacts that differ by group, department or region, even if your rosters change frequently. Additional charges apply for rosters management.
We can accommodate primary and secondary escalation contacts that differ by department or region, even if rosters change often. Additional charges apply.
24-hour availability
No matter what time of day or night, we ensure your lone workers are never truly alone with the log-in/log-out system available 24/7/365, including on weekends and holidays. Additional charges apply after hours.
No matter the time or day, we ensure your lone workers are never truly alone with the log-in/log-out system available 24/7/365. Additional charges apply after hours.
Protecting the safety of lone workers across many industries
From council and government employees to long-haul truckies, forestry workers and security guards, there are many types of lone workers undertaking jobs in potentially dangerous environments.
Our solution ensures these lone workers are monitored and if they don’t call in, an emergency escalation will occur.
Lone worker monitoring is also common for:
- Construction workers
- Correctional facilities workers
- Electrical workers
- Emergency workers
- Engineers
- Farmers
- High-voltage site workers
- Home care support workers
- Home visit doctors
- Grain terminal workers
- Laboratory workers
- Maintenance workers
- Mining workers
- National park rangers
- Power plant workers
- Pump station workers
- Technicians
- Warehouse workers
Vodafone Business Assistant answering service plans (with lone worker enabled)
Lone worker monitoring is an optional included feature on our Business Assistant service
0 included minutes
Pay As You Go
Business Assistant
$65per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $115*
Additional incoming minutes
Additional minutes $3.35/minute
After-hours premium
After-hours calls add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
25 included incoming minutes
25 Plan
Business Assistant 25
$125per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $175*
Additional incoming minutes
Additional minutes $3.25/minute
After-hours premium
After-hours calls add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
50 included incoming minutes
50 Plan
Business Assistant 50
$165per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $215*
Additional incoming minutes
Additional minutes $3.15/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
100 included incoming minutes
100 Plan
Business Assistant 100
$280per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $330*
Additional incoming minutes
Additional minutes $3.05/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
250 included incoming minutes
250 Plan
Business Assistant 250
$640per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $690*
Additional incoming minutes
Additional minutes $2.95/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
500 included incoming minutes
500 Plan
Business Assistant 500
$1,230per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $1,280*
Additional incoming minutes
Additional minutes $2.80/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
1000 included incoming minutes
1000 Plan
Business Assistant 1000
$2,375per month
7-day free trial available
Try our Business Receptionist answering service (no credit card required) then upgrade
Total minimum cost $2,425*
Additional incoming minutes
Additional minutes $2.70/minute
After-hours premium
After-hours add $0.50/minute
SMS charge
SMS is $0.10/SMS
Transfer charge
Transfers are $0.30/transfer
1000+ included incoming minutes
Higher Volume
Custom Package
Please get in touch to request a quote for a Business Assistant package based on your estimated call volumes.
Bundle options available.
How our lone worker safety monitoring service works
Customised set up
Tell us how you’d like us to handle calls and the escalation process to be followed if a lone worker fails to log out at the expected time, including who should be alerted.
A worker logs in
By having employees or contractors call a dedicated number associated with your account upon arrival on site, our receptionists will know the call relates to your lone worker service and answer appropriately.
After confirming that they are logging in, the worker will be asked to provide their location, name, phone number and an estimated timeframe that they’ll be on site. They will also be provided a reference number and advised to call back to log out or change details as necessary.
If a worker calls back
On subsequent calls, the worker will quote the reference number previously provided and advise whether they need to extend time or are logging out of the system having completed their job safely. Details are always reconfirmed and, if advising of a time extension, location updates will be made as necessary.
If a worker doesn’t log out
If a worker fails to log out within the timeframe quoted, an escalation process commences. Depending on your preferences, contact with the worker can first be attempted via SMS or outbound phone call. Alternatively, specified contacts can be notified immediately.
During an escalation process, text messages will be sent and/or outbound calls made at agreed time intervals until notification that the message has been received.
Additional charges apply for SMS.
Lone worker service FAQs
Have questions relating to lone worker safety monitoring? Browse these common questions and get in touch if you don’t find the answer you need.
Complementary business solutions
Complementary
business solutions
Inbound phone numbers
Bundle a 1300 number or toll-free 1800 number with your answering service to create national appeal or boost business credibility.
Rostered contact management
Need different staff to receive messages or call transfers on different days or weeks? Contacts are able to be easily updated from your client portal or, for a more bespoke solution, our dedicated rostering team can manage your changes as required. Additional charges apply.
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