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Frequently Asked Questions

Joining forces brings together our highly complementary networks and strengthens our ability to invest in next generation network technologies such as 5G. We’ll also combine the skills of leading industry innovators which means better products and services for our customers. For the first time, Australia will have a third, full-service provider that can deliver more choice and value for customers.

Vodafone and TPG will remain as two of Australia’s leading telecommunications brands. The products, services and Vodafone retail stores will not change as a result of this merger. The company name of Vodafone Hutchison Australia Pty Limited is now TPG Telecom Limited.

TPG Telecom will operate a number of leading telecommunications brands including Vodafone, TPG, iiNet, Internode, Lebara and AAPT.

Customers won’t notice any difference day-to-day. We will continue to serve and support all of our customers in the usual way.

No, you don’t need to do anything. The merger retains both the Vodafone and TPG brands. All customer details, billing cycles, plans and normal services remain exactly the same.

No, there will be no disruption to services as a result of the merger.

No, the two brands remain separate for now. We will however be issuing a list of TPG and Vodafone store and contact centre phone numbers and website details to our teams to share with customers should they get any enquiries.

No, the two brands remain separate for now. We will however be issuing a list of TPG and Vodafone store and contact centre phone numbers and website details to our teams to share with customers should they get any enquiries.

No, Vodafone and TPG will remain separate products and services for now.

No, Vodafone stores will continue to operate under the Vodafone brand and sell Vodafone products.

No, there are no changes to contracts. All contracts remain in place and all existing terms and conditions remain the same.

No, account numbers, billing codes and any direct debit set ups remain the same.

No, account numbers, billing codes and any direct debit set ups remain the same.

No. At this time, the two brands will continue to offer great value solutions and remain separate.  

Yes, the normal early termination fees continue to apply.

No, existing contracts and inclusions remain unchanged. 

Business customers should continue to liaise with their current account management team at either Vodafone or TPG.

Vodafone
TPG
iiNet
Internode
Lebara
AAPT
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