Sustainability Strategy & Approach
TPG Telecom is committed to conducting its business in a way that supports the needs of all stakeholders – including our customers, our people and our communities. We believe that acting as a responsible and sustainable business is fundamental to the creation and protection of long-term value.
TPG Telecom's Sustainability Strategy sets out our approach to creating a responsible and sustainable business.
This strategy is critical to delivering on our purpose to build meaningful relationships and support vibrant, connected communities.
It outlines how we will operate our business responsibly, and make a difference for our customers, people and community, now and into the future.
Our sustainability strategy identifies four key areas where we believe we are well-placed to make a meaningful difference for our stakeholders:
- Customer wellbeing — taking care of our customers as they use our products and services.
- Inclusion and belonging — creating an inclusive business where all of our people, customers and communities belong.
- Environmental responsibility — respecting and protecting the environment as we grow our business.
- Digital economy — helping to create a vibrant digital future which benefits everybody.
These are underpinned by a set of fundamental, responsible business practices. Together, these represent our framework for creating a responsible and sustainable business.
Our strategy aligns to and supports the UN 2030 Sustainable Development Goals.
Our highest level of responsibility for sustainability sits with the TPG Telecom Board, which has overall responsibility for strategy, business performance and risk management, including in relation to sustainability. The TPG Telecom Audit and Risk Committee oversees disclosure by TPG Telecom relating to its economic, environmental and social sustainability risks and how it manages or intends to manage those risks. The TPG Telecom Governance, Remuneration and Nomination Committee oversees corporate governance.
Our Sustainability Council is comprised of senior leaders from across the TPG Telecom group, with strategic insight and influence across key business areas, including customer-facing business units, our network infrastructure, property and procurement, risk, finance and external affairs.
We also have an Environmental Management Committee, with senior representation from teams that play a critical role in managing our environmental impacts.
Stakeholder engagement and materiality
We place a strong emphasis on stakeholder engagement, recognising that effective engagement is crucial to our ongoing success and helping us to remain informed about our constantly evolving business context, as well as the needs and expectations of those with an interest in, or influence on, our business and its performance. We engage with our stakeholders through our membership of peak bodies and other industry collaborations and through individual meetings, as well as conducting research and surveys.
Based on this engagement we identify the material sustainability topics for our business which inform our sustainability approach and reporting.