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Mobile Plan or Device Checklist

What you’ll need when ordering a mobile plan or device

This support article will give you key information about the different types of accepted identification you’ll need to provide when applying for a plan.

Accepted forms of identification.

To apply for a mobile plan you’ll usually need to provide a government-issued photo ID. You can choose from:

    • Australian Driver’s Licence
    • Passport issued by any country

Additional information we need from you.

To become a TPG Telecom Business customer, select the appropriate option below to see what information you’ll need to provide when you discuss your requirements with a TPG Telecom Business Specialist.


If you’re not sure of the status of your business visit the ABR website.

My business has an ABN

If your business has an ABN, then you’re likely to be a sole trader or a partnership. For sole traders and partnerships, you’ll be personally responsible for the connection and the account will be in your name. 

You’ll need to provide:

  • Your ABN
  • Personal ID (Australian Driver Licence or a passport issued by any country)
  • The trading name associated with your ABN

If your business is a trust:

  • If you’d prefer the account to be set up with a linked company then please have your Australian Company Number with you.
  • Otherwise we can set up the account up in a personal name – this person will be responsible for the account, and as the applicant, can be noted as an employee of the Trust. As Trusts can be structured in many ways, we are unable to determine the structure and therefore cannot set up accounts in the Trust’s name.
  • My business has an A.C.N.

If your business has an ACN, then you’re a company and therefore your company will be responsible for the account which will be in the name of the company entity.

As a company director registered with ASIC, you’ll need to provide:
  • Your Australian Company Number (ACN)
  • Your registered trading name (if you have one)
  • Personal ID (Australian Driver Licence or a passport issued by any country)
  • Your business contact details
  • Proof of trading – typically a copy of your most recent monthly bank statement in the name of the company.
  • If transferring phone numbers, we’ll also need a copy of the most recent bill from your current provider.
If you’re not the director, but you are representing the company, you’ll also need to provide:
  • A Letter of Authority (LOA) or Email of Authority (EOA)

We ask for a Letter or Email of Authority to protect you and the company you’re representing. This is to help ensure that only authorised representatives are using your ACN to establish business connections.

The LOA should be:

  • On company letterhead
  • Addressed to TPG Telecom
  • Written and signed by an authorised applicant who isn’t you, such as a Director, Chief Executive Officer, Chief Financial Officer, Company Secretary, Head of Administration, General Manager, Human Resource Manager, Accountant, Departmental Manager, Purchasing Officer or Sales Manager
  • Dated within 14 days of your order

The LOA should clearly state:

  • The name and address of the authorised representative
  • That the nominated person is authorised to purchase and enter into a contract on behalf of the company
  • The total number of services (initially) required such as SIM cards and/or handsets

The LOA needs to be original and not copied and pasted onto company letterhead.


If you provide an EOA, the company name should be featured in the domain name of the email address and the LOA requirements also apply (other than being on company letterhead)



Remote ID Validation Tool

TPG Telecom’s Remote ID Validation Tool helps to protect you from a transaction being made using your identity without your permission.

How does it work?

We will SMS you a link to the TPG Telecom Remote ID Validation Tool. From there, you will be guided through each step. You will be asked to:

  • Take and upload a photograph of your identification document (Australian driver’s licence or passport issued by any country)
  • Confirm that the written information collected from your ID is correct.
  • Take and upload a brief video to establish that you are the owner of the identification provided.

To participate in this remote validation process, you will need to expressly consent to us collecting and using your personal information (including any sensitive information) for this purpose. Check out our Privacy Policy, for details on how we handle your personal information.


How do we use the data?

The TPG Telecom Remote ID Validation Tool uses biometric measurements from your photo and compares it to your ID to validate a match. It also completes a number of checks on the security features of your ID document to ensure it is legitimate.

Check out our Privacy Policy, for detail on how we handle your personal information



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